How do tuber sales work?
Our tuber releases are announced in advance on our website, email newsletter, and Instagram. Sale dates will also appear in the banner at the top of our homepage.
Because our website is powered by Shopify, adding an item to your cart does not reserve it. Tubers are only secured once checkout has been successfully completed. Many of our varieties are produced in very limited quantities, and some may sell out within minutes.
To improve your chances of securing your favorites, we recommend creating an account before the sale begins, logging in early, and checking out promptly.
When will my tubers ship?
The Flower Pharmer offers both Fall and Spring shipping options.
- Fall Shipping: November–December
- Spring Shipping: March–May (weather permitting)
Orders are shipped only when temperatures are appropriate to help protect your tubers during transit. Because weather conditions vary across the country, shipment timing may differ slightly. We do not offer early shipping outside of our scheduled shipping windows.
How are tubers packaged and shipped?
We currently ship throughout the continental United States using UPS or USPS.
Every tuber is individually labeled and carefully packaged to help ensure it arrives safely. We take pride in sending healthy, farm-grown tubers that have been inspected before leaving our farm.
Whenever possible, we use protective packaging materials appropriate for the season to reduce the risk of damage during transit.
What if there's a problem with my order?
If something isn't right, we're here to help.
Please contact us directly at theflowerpharmer@gmail.com within 48 hours of delivery with your order number and a description of the issue.
To provide the fastest service, we ask that you contact us directly rather than posting questions or concerns on social media. This allows us to review your order promptly and work toward a solution.
While all sales are considered final due to the perishable nature of live plants, we will always make things right when an issue is clearly our responsibility, including:
- Incorrect varieties shipped
- Missing items
- Quality concerns identified upon arrival
If we discover a problem with your order before it ships, we will contact you immediately to discuss available replacement options or issue a refund if necessary.
For shipping-related claims, we may request photographs of the shipping box, packaging materials, and tubers. These photos help us process insurance claims and resolve your order as quickly as possible.
What guarantee do you offer?
At The Flower Pharmer, quality comes first.
Every variety we offer is grown and verified on our farm before it is ever offered for sale. We intentionally grow our stock to bloom so we can confirm each variety is true-to-name while also monitoring for plant health and vigor. Any plants showing questionable performance or signs of disease are removed from production rather than sold.
We proudly guarantee that your tuber is true to variety. If a tuber purchased from us blooms incorrectly due to a labeling or identification error on our part, please contact us with photographs. Once verified, we will gladly provide a store credit equal to the purchase price to be used toward a comparable replacement during the following growing season.
Please inspect your order within 48 hours of delivery. Once tubers have been received, proper storage, planting, soil conditions, watering practices, and environmental factors are outside of our control. We cannot replace tubers lost due to improper storage, rot, weather events, pests, or other cultural conditions.
In the rare event that you receive a tuber that appears to be blind or fails to sprout despite proper growing conditions, please reach out with photographs. We review these situations individually and will work with you toward a fair resolution whenever appropriate.
Our goal isn't simply to sell tubers—it's to provide healthy, carefully grown planting stock that you can purchase with confidence.