Refund policy

Refund & Return Policy

At The Flower Pharmer, we take great pride in producing healthy, farm-grown dahlia tubers, rooted cuttings, and seed. Every item is carefully inspected, packaged, and photographed before it leaves our farm. Because we sell live, perishable plant material, all sales are subject to the policy below.

By placing an order, you acknowledge and agree to these terms.

Our Commitment

Our goal is simple: to provide healthy, true-to-variety planting stock that we would confidently plant in our own fields. If there is a problem with your order upon arrival, we want the opportunity to make it right.

Inspection Upon Delivery

Please open and inspect your order immediately upon delivery.

Any concerns regarding the condition of your order, incorrect items, or shipping damage must be reported within 48 hours of the delivery timestamp provided by the shipping carrier. The 48-hour inspection period begins when the package is marked as delivered—not when it is opened.

To submit a claim, please email us with:

Your order number
A description of the issue
Clear photographs of the packaging and affected item(s)

Claims received after the 48-hour inspection period cannot be approved.

Eligible Refunds

Refunds or replacements may be considered at our sole discretion for:

Tubers or rooted cuttings that arrive in unacceptable condition
Incorrect varieties or missing items
Packaging errors made by The Flower Pharmer

Depending on the situation, we may choose to:

Replace the item (when available)
Issue store credit
Issue a refund to the original payment method

We may request that the original product be returned before processing a refund. If a return is required, we will provide instructions.

Shipping Delays, Loss, and Damage

Once an order has been accepted by the shipping carrier, delivery is outside of our control.

All shipments include carrier insurance (where applicable).

If your package is lost or arrives visibly damaged, please notify us promptly. We will gladly assist you with filing an insurance claim with the carrier.

Refunds or replacements related to shipping loss or damage will be issued only after the carrier approves the insurance claim or if otherwise required by applicable law.

Because Plants Are Living Organisms

Dahlia tubers, rooted cuttings, and seed are living products. Their performance depends on many factors beyond our control, including weather, soil conditions, storage, planting practices, watering, pests, diseases, and environmental conditions.

For this reason, we cannot guarantee:

Germination of seed
Sprouting of tubers
Rooting success after planting
Plant vigor
Bloom production
Bloom color intensity
Tuber production
Overwintering success
Survival after delivery

Refunds or replacements are not available for products that:

Rot, shrivel, dry out, or deteriorate after delivery
Fail to sprout or germinate
Die after planting
Become damaged by frost, heat, drought, excessive moisture, wildlife, insects, or disease
Perform differently due to environmental or cultural conditions

Once the 48-hour inspection period has passed, all sales are final.

Order Accuracy

Please verify your order immediately after opening your package.

If you believe you received an incorrect variety or quantity, notify us within 48 hours of delivery and include photographs of the contents.

Every order is documented before shipment. If we determine an error occurred, we will correct the mistake by sending the missing item (if available), issuing store credit, or providing a refund for the affected item.

Inventory & Storage Loss

Although we carefully monitor stored tubers throughout the winter, occasional storage loss is an unavoidable part of farming.

If a purchased variety becomes unavailable before shipping due to storage loss, disease, or failure to meet our quality standards, we will notify you promptly and refund the purchase price of that item.

We do not substitute varieties without your permission.

If your order contains additional items, the remainder of your order will ship as scheduled.

Order Changes & Cancellations

Because our inventory is limited and often sold during timed releases, orders are considered final once placed.

We are generally unable to modify, combine, or cancel orders after checkout.

Biosecurity

For the protection of our farm and other customers, we do not accept returns of live plant material unless specifically requested by The Flower Pharmer as part of an approved claim.

Returned plant material may be inspected but cannot be resold.